About the Company
Transport for NSW (TfNSW) is a NSW government agency responsible for improving the customer experience, planning, program delivery, and other transport functions. We manage the state’s transport network, assets, and services, ensuring efficient, safe, and reliable travel for all residents and visitors. Our mission is to keep NSW moving, connecting communities and facilitating economic growth through innovative and sustainable transport solutions. Joining TfNSW means being part of a team dedicated to making a tangible difference in people’s daily lives through critical infrastructure management and operational excellence.
Job Description
We are seeking a dedicated and vigilant Tunnel Control Room Operator to join our dynamic Transport Tech team in Newcastle. In this critical role, you will be responsible for monitoring the operational status of our state-of-the-art tunnel systems, ensuring the safety and smooth flow of traffic. Using advanced surveillance and control systems, you will identify and respond to incidents, emergencies, and operational anomalies within the tunnels. This position requires a high level of attention to detail, calm decision-making under pressure, and excellent communication skills to coordinate with field staff, emergency services, and other stakeholders. Full training on our specific systems and protocols will be provided.
Key Responsibilities
- Continuously monitor tunnel surveillance systems, traffic management systems, and environmental controls.
- Detect and evaluate incidents, alarms, and system malfunctions within the tunnel network.
- Initiate and coordinate appropriate responses to incidents, including activating emergency procedures and deploying resources.
- Communicate effectively with on-site maintenance teams, emergency services, and other relevant authorities.
- Operate tunnel ventilation, lighting, and communication systems as required.
- Maintain accurate logs and records of all incidents, actions, and system statuses.
- Provide clear and timely information to the public via variable message signs and public address systems during incidents.
- Adhere to all operational policies, procedures, and safety guidelines.
- Participate in regular training and drills to maintain proficiency in emergency response.
Required Skills
- Strong observational skills and attention to detail.
- Ability to remain calm and make sound decisions under pressure.
- Excellent verbal and written communication skills.
- Proficiency in basic computer operations and data entry.
- Ability to learn and adapt to new technologies and control systems.
- Reliability and a strong sense of responsibility.
- Capacity to work effectively in a team environment and independently.
Preferred Qualifications
- Previous experience in a control room, dispatch, or monitoring role.
- Experience in the transport, logistics, or emergency services sectors.
- A diploma or certificate in a relevant technical field.
- Knowledge of traffic management principles and emergency response protocols.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career advancement.
- Generous leave entitlements.
- Access to an employee assistance program.
- Contribution to vital public infrastructure and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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