Unemployment Office Advisor – Public Sector, Paid Training

About the Company

The Government of Alberta is committed to serving the needs of its citizens and communities across the province. Through various departments and programs, we strive to foster economic growth, support social well-being, and ensure accessible public services for all Albertans. Joining our team means becoming part of a dedicated workforce focused on making a tangible difference in people’s lives, guided by principles of integrity, respect, and excellence. We offer a stable and rewarding career path with opportunities for continuous learning and professional development within the public sector.

Job Description

Are you passionate about helping others and looking for an opportunity to start a meaningful career in public service? The Government of Alberta is seeking compassionate and dedicated individuals to join our team as Unemployment Office Advisors. This is an entry-level position that comes with comprehensive paid training, designed to equip you with all the knowledge and skills necessary to excel in this vital role. As an Unemployment Office Advisor, you will play a crucial role in assisting Albertans navigating unemployment by providing information, guidance, and support on various benefits and programs. This position offers a unique chance to contribute directly to your community’s well-being and gain invaluable experience within the public sector.

Key Responsibilities

• Conduct initial intake interviews with clients to understand their needs and circumstances.
• Provide accurate and clear information regarding unemployment benefits, eligibility criteria, and application processes.
• Guide clients through online application portals and assist with documentation requirements.
• Refer clients to appropriate provincial and federal programs, community resources, and employment services.
• Maintain precise and confidential client records in accordance with established policies and procedures.
• Respond to inquiries via phone, email, and in-person, offering empathetic and professional assistance.
• Participate actively in all required training sessions to develop expertise in unemployment legislation and program delivery.
• Collaborate with team members to ensure consistent service delivery and client support.
• Stay informed about changes in policies and procedures related to unemployment services.

Required Skills

• High school diploma or equivalent.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills with a patient and empathetic approach.
• Basic proficiency in computer applications and data entry.
• Ability to learn new information quickly and adapt to changing guidelines.
• A genuine desire to help people and contribute to public service.
• Ability to maintain strict confidentiality and handle sensitive information with discretion.

Preferred Qualifications

• Post-secondary education in social sciences, public administration, human resources, or a related field.
• Previous experience in a customer service, administrative, or public-facing role.
• Familiarity with Alberta's employment services or social support programs.
• Bilingualism (English and French) is considered an asset.

Perks & Benefits

• Comprehensive paid training program designed for new advisors.
• Competitive annual salary with regular reviews.
• Generous pension plan through the Public Service Pension Plan (PSPP).
• Extensive health and dental benefits package for you and your family.
• Paid vacation, sick leave, and personal days.
• Opportunities for professional development and career advancement within the Alberta Public Service.
• A supportive and collaborative team environment.
• Commitment to work-life balance.
• Contribution to meaningful public service and community support.

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