About the Company
Rogers Communications is a leading Canadian technology and media company committed to providing the best in wireless, internet, television, and home phone services. We connect millions of Canadians to what matters most, and that extends to how we support our own team. We foster a dynamic and inclusive environment where innovation thrives, and continuous learning is paramount. Join us and be part of a company that is shaping the future of connectivity and content in Canada.
Job Description
Are you passionate about technology and education? Rogers Communications is seeking a motivated Virtual E-learning Support Coordinator to join our innovative learning and development team. This is a unique opportunity to contribute to the success of our virtual training programs, providing essential technical and administrative support to learners and instructors. This role offers term-time flexibility, perfect for those seeking to balance work with other commitments. If you have excellent communication skills, a knack for problem-solving, and a desire to help others succeed in a digital learning environment, we encourage you to apply. Full training on our e-learning platforms and systems will be provided.
Key Responsibilities
- Provide front-line technical support for virtual e-learning platforms (e.g., LMS, video conferencing tools, virtual labs) to internal employees and instructors.
- Assist users with login issues, course navigation, content access, and general technical inquiries.
- Monitor virtual learning sessions to ensure smooth operation and troubleshoot real-time technical issues.
- Create and update support documentation, FAQs, and user guides for e-learning tools and processes.
- Collaborate with instructional designers and IT teams to resolve complex technical problems and improve user experience.
- Administer user accounts, course enrollments, and reporting within the Learning Management System (LMS).
- Gather feedback from users to identify common issues and suggest improvements for e-learning support processes.
- Manage and prioritize support tickets efficiently, ensuring timely resolution and clear communication.
- Participate in testing new e-learning features and updates prior to deployment.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace).
- A keen interest in technology and digital learning environments.
- Ability to work independently and as part of a virtual team.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Familiarity with Learning Management Systems (LMS) such as Cornerstone OnDemand, Canvas, Moodle, or similar.
- Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams).
- Previous experience in a customer service or technical support role (even informal experience is welcome).
- Post-secondary education in a related field (e.g., Education, IT, Communications).
Perks & Benefits
- Competitive hourly wage with term-time work options.
- Comprehensive training and professional development opportunities.
- Access to a wide range of Rogers employee discounts on services.
- Opportunity to work with cutting-edge e-learning technologies.
- Supportive and collaborative virtual team environment.
- Flexible work arrangements to suit your term-time availability.
- Health and wellness programs.
- Paid time off.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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