About the Company
Edulearn Solutions Inc. is a leading innovator in online education, dedicated to creating engaging and accessible learning experiences. We partner with educational institutions and corporations to develop cutting-edge virtual platforms and support systems. Our mission is to empower learners worldwide through technology, and we pride ourselves on a supportive, remote-first work culture.
Job Description
We are seeking a dedicated and organized Virtual E-learning Support Coordinator to join our growing team. This is a crucial part-time, remote position with term-time options, perfect for individuals looking for flexible work arrangements. You will be instrumental in ensuring a smooth and effective virtual learning environment by providing technical and administrative support to students, instructors, and platform users. Your primary focus will be on resolving issues, guiding users through our e-learning systems, and maintaining documentation.
Key Responsibilities
- Provide first-line technical and administrative support for our e-learning platform via email, chat, and phone.
- Assist students and instructors with platform navigation, assignment submissions, course content access, and technical troubleshooting.
- Document and track all support interactions and resolutions in our helpdesk system.
- Collaborate with the technical team to escalate and resolve complex issues.
- Develop and update user-friendly guides, FAQs, and support documentation.
- Conduct virtual orientation sessions for new users, as needed.
- Monitor platform performance and report any recurring issues or potential improvements.
- Ensure timely and professional communication with all users.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using common office software (e.g., Microsoft Office Suite, Google Workspace).
- Familiarity with various e-learning platforms (e.g., Canvas, Moodle, Blackboard, Google Classroom) or a quick learner of new technologies.
- Ability to work independently in a remote environment.
- Customer service orientation and a patient demeanor.
Preferred Qualifications
- Associate's degree or equivalent experience in education, IT, or a related field.
- Previous experience in a helpdesk, customer support, or administrative role, particularly in an educational or virtual setting.
- Experience creating technical documentation or user guides.
Perks & Benefits
- 100% Remote Work (flexible hours)
- Competitive hourly pay
- Opportunity for professional development in e-learning technologies
- Supportive and collaborative team environment
- Term-time scheduling options to accommodate personal commitments
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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