About the Company
Maximus is a global government services company that partners with federal, state, and local governments to provide critical health and human services programs. We are dedicated to helping governments serve the people, and our mission includes a strong focus on supporting veterans and their families. With a commitment to innovation and customer service, Maximus strives to make a positive impact on communities nationwide. Our team is passionate about service, and we foster a supportive, collaborative environment.
Job Description
We are seeking a compassionate and dedicated Virtual Veteran Support Representative to join our remote team. In this 100% remote role, you will be the primary point of contact for veterans and their families, providing essential information, resources, and support. This is an entry-level position where comprehensive training will be provided to ensure your success. You will play a vital role in helping veterans navigate various public sector programs and services, ensuring they receive the assistance they need with dignity and respect.
Key Responsibilities
- Respond to veteran inquiries via phone, email, and chat regarding benefits, programs, and services.
- Provide accurate, clear, and concise information on available resources and eligibility criteria.
- Document all interactions and maintain detailed, confidential records in accordance with established procedures.
- Guide veterans through application processes and connect them with appropriate specialists or departments.
- Identify and escalate complex or sensitive issues to senior representatives or management as needed.
- Maintain up-to-date knowledge of all relevant public sector programs, policies, and procedural changes.
- Demonstrate empathy, patience, and professionalism in all interactions.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with basic computer applications and ability to quickly learn new software systems.
- High level of empathy, patience, and a genuine desire to help others.
- Ability to work independently in a remote environment with minimal supervision.
- Strong organizational skills and attention to detail.
- Ability to maintain strict confidentiality of sensitive information.
Preferred Qualifications
- Prior experience in a customer service or call center environment.
- Understanding of military culture, veteran issues, or experience within the veteran community.
- Familiarity with public sector services or government programs.
- Associate's degree or equivalent work experience.
Perks & Benefits
- 100% Remote Work flexibility
- Comprehensive paid training program
- Competitive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with company match
- Career development and growth opportunities
- Employee assistance program
- Supportive team environment dedicated to public service
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.