About the Company
Optus is a leading telecommunications company in Australia, providing mobile, internet, and TV services to millions of customers. We are committed to connecting people and businesses, offering innovative solutions and exceptional customer experiences. Our values focus on bold new ideas, a customer-first approach, and a diverse, inclusive workplace. We believe in empowering our teams to deliver outstanding service and are proud to foster a supportive environment for our employees.
Job Description
Join Optus as a WFH Support Specialist, providing exceptional customer service from the comfort of your home. This casual position is perfect for individuals seeking flexible day shifts to support our customers with their service inquiries, technical issues, and account management. You’ll be the first point of contact, ensuring a positive and efficient experience for every customer. We are looking for empathetic communicators with a knack for problem-solving who thrive in a remote work environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding Optus products and services.
- Diagnose and resolve technical issues related to internet, mobile, and other telecommunication services.
- Assist customers with billing inquiries, account changes, and service upgrades/downgrades.
- Provide clear, concise, and accurate information to customers, ensuring a high level of customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development programs to stay updated on product knowledge and service offerings.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with basic computer applications and navigating multiple systems.
- A dedicated, quiet home workspace with a reliable high-speed internet connection.
- Flexibility to work casual day shifts, including weekends if required.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even non-telecom specific).
- Familiarity with telecommunications products and services.
- Experience using CRM software or similar customer management tools.
Perks & Benefits
- Competitive hourly rate.
- Flexible casual day shifts.
- Comprehensive paid training and ongoing support.
- Opportunity to work from home (100% remote).
- Employee discounts on Optus products and services.
- Supportive team environment.
- Career development opportunities within a major telecommunications company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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