About the Company
Optus Stadium Operations manages one of Australia’s most iconic multi-purpose venues, home to world-class sports, entertainment, and cultural events. We are dedicated to delivering unforgettable experiences for our patrons and creating a vibrant, safe, and welcoming environment for everyone. Join our dynamic team and be part of the magic behind every major event.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as Casual Event Ushers for weekend work at Optus Stadium. This is an excellent opportunity for those looking for flexible hours, a high hourly rate, and a chance to be part of the excitement of Perth’s biggest events. As an Event Usher, you will be the face of our venue, ensuring every guest has a safe, enjoyable, and memorable experience. We value a positive attitude and strong interpersonal skills above extensive prior experience, as comprehensive training will be provided.
Key Responsibilities
- Greet and direct patrons to their designated seats and various facilities within the venue.
- Scan tickets, verify credentials, and manage access control at entry points.
- Provide accurate information regarding event schedules, venue services, and policies.
- Monitor assigned sections for potential safety hazards, emergencies, or disruptive behavior.
- Assist patrons with special needs, including wheelchair access and mobility assistance.
- Respond to patron inquiries and resolve minor issues with professionalism and courtesy.
- Liaise with security, medical, and management staff to ensure patron safety and comfort.
- Maintain a clean and organized work area during events.
- Adhere to all venue policies, procedures, and emergency protocols.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A friendly, approachable, and professional demeanor.
- Ability to provide exceptional customer service in a fast-paced environment.
- Reliability and punctuality, particularly for weekend shifts.
- Ability to stand and walk for extended periods during events.
- Problem-solving skills and the ability to remain calm under pressure.
- Eligibility to work casual hours in Australia.
Preferred Qualifications
- Previous experience in a customer service or event-based role (not essential, but valued).
- Current Responsible Service of Alcohol (RSA) certification.
- Current First Aid certification.
- Knowledge of Optus Stadium layout and services.
Perks & Benefits
- Highly competitive hourly rate.
- Flexible weekend work schedule.
- Opportunity to work at high-profile sporting and entertainment events.
- Comprehensive training provided.
- Dynamic and exciting work environment.
- Opportunity for career growth within the events industry.
- Staff meals provided during longer shifts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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