About the Company
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments, corporate and investment banking, and wealth management. We operate in over 40 countries and employ around 85,000 people. Our purpose is to create opportunities to rise, and we are committed to helping our customers and clients prosper.
Job Description
Join Barclays as a Debt Collector in our Wolverhampton office. You will be responsible for managing and recovering outstanding debts from customers while maintaining positive relationships and adhering to all regulatory guidelines. This role involves engaging with customers facing financial challenges, offering solutions, and supporting them in fulfilling their obligations. Your strong communication, negotiation, and empathetic skills will be crucial for success in this role and for upholding our reputation for responsible lending.
Key Responsibilities
- Contacting customers by phone, email, and letter to discuss outstanding debts.
- Negotiating realistic and sustainable payment plans based on individual customer circumstances.
- Providing clear and accurate information regarding debt status and repayment options.
- Maintaining accurate and up-to-date customer records and collection activities.
- Adhering strictly to all internal policies, industry regulations, and legal requirements related to debt collection.
- Identifying and escalating complex cases or potential financial vulnerability to senior colleagues.
- Working collaboratively with other departments to resolve customer queries and complaints.
Required Skills
- Proven excellent verbal and written communication skills.
- Strong negotiation and persuasion abilities.
- High level of empathy and emotional intelligence.
- Meticulous attention to detail and accuracy in record-keeping.
- Ability to work independently and as part of a team.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A minimum of 12 months experience in a customer service or financial role.
Preferred Qualifications
- Previous experience in a debt collection or credit control environment.
- Knowledge of UK debt recovery regulations (e.g., FCA guidelines).
- Experience with collections software or CRM systems.
Perks & Benefits
- Competitive annual salary.
- Comprehensive pension scheme.
- Private medical insurance.
- Generous paid time off (holiday allowance).
- Employee discounts on banking products and services.
- Access to professional development and training programmes.
- Employee assistance programme for health and wellbeing support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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