About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians, helping them live, work, and thrive in a connected world. Our commitment to innovation and customer service drives everything we do, ensuring we provide reliable and cutting-edge solutions across the nation.
Job Description
Are you a night owl or an early bird seeking a rewarding remote opportunity? Telstra is expanding its customer care team and looking for dedicated individuals to join us as After-Hours Customer Care Specialists. This is a unique chance to provide exceptional support during non-standard hours, benefiting from premium rates and the flexibility of working 100% remotely from your home office in Australia. At Telstra, we connect millions of Australians, and our after-hours team plays a crucial role in ensuring seamless service around the clock. You’ll be the friendly voice assisting customers with critical issues, technical support, and urgent inquiries when other channels are closed. We offer comprehensive training and a supportive team environment to help you succeed.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email during evening, overnight, and weekend shifts.
- Provide technical support, troubleshoot service issues, and resolve urgent customer concerns efficiently.
- Escalate complex issues to appropriate departments following established protocols.
- Maintain accurate customer records and document all interactions thoroughly.
- Adhere to quality standards and service level agreements to ensure customer satisfaction.
- Continuously learn and adapt to new product offerings and service updates.
Required Skills
- Minimum 6 months of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- A dedicated, quiet home workspace with a reliable high-speed internet connection.
- Ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Previous experience in a telecommunications or technical support environment.
- Familiarity with Telstra products and services.
- Experience with CRM software and remote communication tools.
Perks & Benefits
- Premium hourly rates for after-hours shifts.
- 100% remote work model, offering exceptional flexibility.
- Comprehensive paid training and ongoing professional development.
- Opportunity for career advancement within a leading Australian company.
- Employee assistance program and wellness initiatives.
- Access to exclusive Telstra employee discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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