About the Company
Mersey Care NHS Foundation Trust is a leading provider of physical health and mental health services across Merseyside and beyond. Dedicated to delivering high-quality, compassionate care, we serve a diverse community, striving to empower individuals to live healthier, happier lives. Join our team and contribute to an organization committed to excellence, innovation, and a supportive working environment.
Job Description
As a Client Care Officer, you will be an integral part of our healthcare team, providing essential administrative and front-line support to ensure the smooth delivery of our services. This ongoing stable role requires a compassionate and organized individual who can effectively manage patient inquiries, coordinate appointments, and maintain accurate records while upholding the highest standards of confidentiality and care. You will be the first point of contact for many of our clients, offering guidance and support in a professional and empathetic manner. This position offers a fantastic opportunity to contribute directly to patient wellbeing within a dynamic and supportive NHS environment.
Key Responsibilities
- Manage incoming client inquiries via phone, email, and in-person, providing accurate information and directing calls appropriately.
- Schedule and confirm patient appointments, ensuring efficient clinic flow and resource allocation.
- Maintain and update confidential patient records and databases with precision and compliance to data protection regulations.
- Assist in the preparation of client-related documentation and correspondence.
- Collaborate with clinical staff and other departments to ensure seamless client pathways.
- Resolve client concerns and complaints with professionalism, escalating complex issues as necessary.
- Ensure a welcoming and organized reception area for all visitors.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to manage multiple tasks and prioritize effectively.
- Strong organizational and administrative capabilities.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Demonstrated empathy and a client-focused approach.
- Ability to maintain strict confidentiality and adhere to data protection guidelines.
- A keen eye for detail and accuracy.
Preferred Qualifications
- Previous experience in a healthcare or customer service environment.
- Knowledge of NHS systems or patient management software.
- NVQ Level 2 or equivalent in Business Administration or Customer Service.
- Understanding of medical terminology.
Perks & Benefits
- Generous NHS pension scheme.
- Competitive annual leave entitlement, increasing with service.
- Comprehensive training and development opportunities.
- Access to NHS employee discounts and schemes.
- Employee Assistance Programme for health and wellbeing support.
- Opportunities for career progression within a large organization.
- A supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.