Unemployment Claims Adjudicator – Public Sector, Paid Training

About the Company

The Alameda County Social Services Agency is dedicated to strengthening our community by providing essential services and support to individuals and families in need. We are committed to fostering economic stability, well-being, and independence through a range of programs, including unemployment benefits administration. Our team plays a vital role in ensuring that public funds are distributed responsibly and equitably, making a tangible difference in the lives of Alameda County residents. We believe in investing in our employees through comprehensive training and professional development.

Job Description

Join the Alameda County Social Services Agency as an Unemployment Claims Adjudicator and embark on a rewarding career in public service. This is an entry-level opportunity with comprehensive, paid training provided to equip you with all the necessary skills and knowledge. As an Adjudicator, you will be responsible for reviewing unemployment insurance claims, interpreting state and federal regulations, conducting interviews, and making determinations on claimant eligibility. Your work will directly impact individuals seeking financial support during periods of unemployment, ensuring fair and accurate processing of claims. We are looking for individuals who are detail-oriented, possess strong analytical abilities, and are committed to public service. No prior experience in claims adjudication is required – we will provide you with the foundational expertise to succeed.

Key Responsibilities

• Conduct thorough reviews of unemployment insurance claims to determine eligibility in accordance with state and federal laws and regulations.
• Interview claimants, employers, and other relevant parties to gather necessary information and clarify discrepancies.
• Analyze complex information and documentation, including financial records, employment histories, and legal precedents.
• Prepare written decisions and correspondence explaining eligibility determinations and the reasons behind them.
• Maintain accurate and confidential records of all claim activities and communications.
• Respond to inquiries from claimants and employers regarding claim status and eligibility.
• Participate in ongoing training and professional development to stay current with evolving laws, policies, and procedures.

Required Skills

• Strong analytical and critical thinking skills.
• Excellent written and verbal communication abilities.
• Proficiency in basic computer applications and data entry.
• Ability to work independently and manage a diverse caseload.
• Exceptional attention to detail and organizational skills.
• Commitment to public service and ethical conduct.
• Ability to learn and interpret complex regulations and policies.

Preferred Qualifications

• An Associate's or Bachelor's degree in Public Administration, Social Work, Business, or a related field.
• Experience in customer service, administrative support, or any role requiring data analysis and decision-making.
• Bilingual proficiency (especially Spanish, Cantonese, or Mandarin) is highly desirable to serve our diverse community.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Robust retirement plan (CalPERS).
• Paid training and opportunities for professional growth and advancement.
• Employee assistance programs.
• Life and disability insurance.
• Commuter benefits program.

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