About the Company
Bupa is a leading international healthcare group, committed to helping millions of people live longer, healthier, happier lives and making a better world. We offer a diverse range of health and care services across Australia, including health insurance, aged care, dental, optical, and rehabilitation services. Our purpose is at the heart of everything we do, creating a supportive and thriving environment for both our customers and our people.
Job Description
We are seeking a dedicated and empathetic Client Care Officer to join our team in Southbank. This ongoing stable role is crucial in providing exceptional support and service to our clients within the healthcare sector. You will be the primary point of contact for inquiries, guiding clients through our services, resolving issues, and ensuring a positive experience with Bupa. This position requires a compassionate individual with strong communication skills and a commitment to customer satisfaction.
Key Responsibilities
- Serve as the first point of contact for client inquiries via phone, email, and in-person.
- Provide comprehensive information about Bupa's healthcare products and services.
- Assist clients with policy explanations, claims processing queries, and general administrative support.
- Accurately record and update client information in our CRM system.
- Resolve client concerns and complaints effectively and efficiently, escalating complex issues when necessary.
- Collaborate with various internal departments to ensure seamless client service delivery.
- Maintain a high level of professionalism and empathy in all client interactions.
- Contribute to a positive team environment and uphold Bupa's values.
- Adhere to all relevant healthcare regulations and company policies.
Required Skills
- Proven experience in a customer service or client-facing role (1+ years).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Demonstrated empathy and patience when dealing with diverse client needs.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively both independently and as part of a team.
- High level of attention to detail and accuracy.
Preferred Qualifications
- Previous experience within the healthcare, insurance, or a related service industry.
- Familiarity with CRM software (e.g., Salesforce).
- Certificate III or IV in Business Administration, Customer Service, or a related field.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Comprehensive health and wellness programs, including access to Bupa health insurance discounts.
- Ongoing professional development and career growth opportunities.
- Supportive and collaborative team environment.
- Modern office facilities in a vibrant Southbank location.
- Employee assistance program for personal and professional support.
- Retail and lifestyle discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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