About the Company
EduConnect Global is a pioneering leader in digital education solutions, dedicated to empowering learners worldwide through innovative e-learning platforms. We partner with educational institutions to provide robust, accessible, and engaging virtual learning environments. Our commitment to excellence extends to fostering a supportive and dynamic remote work culture for our team members.
Job Description
We are seeking a highly organized and detail-oriented Virtual E-learning Support Coordinator to join our growing team. This is a crucial remote role focused on providing exceptional administrative and technical support for our virtual learning platforms, specifically designed to align with academic term schedules. You will be instrumental in ensuring a smooth and effective e-learning experience for students and educators by managing course content, assisting with technical inquiries, and facilitating communication. This position offers flexible “term time options,” meaning your work schedule will primarily align with academic calendars, providing opportunities for reduced hours or time off during academic breaks.
Key Responsibilities
- Provide first-line technical and administrative support for virtual learning platforms (LMS) to students and educators.
- Assist with the setup, organization, and maintenance of e-learning course content, ensuring accuracy and accessibility.
- Monitor and respond to support tickets, emails, and phone calls related to e-learning inquiries.
- Coordinate scheduling for virtual workshops, webinars, and online support sessions.
- Communicate effectively with internal teams and external stakeholders regarding platform updates, issues, and best practices.
- Maintain accurate records of support requests and resolutions.
- Contribute to the creation and updating of user guides, FAQs, and support documentation.
- Assist in troubleshooting basic technical issues related to platform access, multimedia content, and submission processes.
Required Skills
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
- Ability to learn and adapt quickly to new technologies and e-learning platforms.
- Demonstrated problem-solving skills and attention to detail.
- Reliable internet connection and a dedicated home office setup.
Preferred Qualifications
- Previous experience (1+ years) in a support, administrative, or coordination role, preferably in an educational or virtual environment.
- Familiarity with Learning Management Systems (LMS) such as Canvas, Moodle, Blackboard, or Brightspace.
- Experience with ticketing systems or customer relationship management (CRM) software.
- Associate's degree or equivalent practical experience in a related field.
- Understanding of basic e-learning principles and best practices.
Perks & Benefits
- Competitive hourly wage.
- Flexible "term-time" work schedule with academic break options.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and training in e-learning technologies.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Supportive and collaborative 100% remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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