About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day, and our commitment to innovation and customer satisfaction drives everything we do. Join our team and be part of a company that is shaping the future of communication.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Virtual Service Agent with a focus on Retail and Sales. This is a unique opportunity to work from the comfort of your home, providing exceptional support and driving sales for Australia’s leading telecommunications provider. You will be the first point of contact for customers, assisting them with product inquiries, service activations, technical support, and identifying opportunities to offer solutions that meet their needs. Comprehensive training will be provided to ensure your success in this dynamic role.
Key Responsibilities
- Engage with customers virtually (via phone, chat, or email) to provide information and resolve inquiries related to Telstra products and services.
- Identify customer needs and effectively present suitable retail products, plans, and upgrades.
- Process sales orders, service activations, and account updates accurately and efficiently.
- Provide basic technical troubleshooting and guide customers through self-service options.
- Maintain a high level of customer satisfaction by delivering polite, professional, and personalized service.
- Adhere to company policies and procedures, ensuring compliance and data security.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in navigating computer systems and basic software applications.
- Ability to work independently and manage time effectively in a remote environment.
- A positive attitude and a passion for helping customers.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Minimum of 1 year experience in a customer service, retail, or sales role.
- Familiarity with telecommunications products and services.
- Experience working in a virtual or remote customer support environment.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive paid training and ongoing professional development.
- Work from home flexibility.
- Employee discounts on Telstra products and services.
- Access to a supportive team culture and career advancement opportunities.
- Health and wellbeing programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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