About the Company
The Rockhampton Regional Council is dedicated to enhancing the liveability and prosperity of our community. We provide a wide range of essential services and support local initiatives, including operating key visitor information centers that showcase the best of the Rockhampton region to locals and tourists alike. Join a team committed to excellence and community engagement.
Job Description
We are seeking an enthusiastic and customer-focused Tourism Center Assistant to join our Local Council Hub in Rockhampton. In this vital role, you will be the welcoming face of our region, providing comprehensive information and assistance to visitors, promoting local attractions, and ensuring a positive experience for everyone who walks through our doors. This position requires excellent communication skills, a passion for the Rockhampton area, and a commitment to delivering outstanding service.
Key Responsibilities
- Welcome and assist visitors with inquiries about local attractions, accommodation, dining, and activities.
- Provide accurate and up-to-date information on tourism products and services within the Rockhampton region.
- Distribute brochures, maps, and other promotional materials.
- Handle bookings and sales for tours, events, and merchandise.
- Maintain an organized and inviting tourism center environment.
- Process payments and reconcile daily sales.
- Collect visitor feedback and contribute to reports on visitor trends.
- Assist with administrative tasks as required to support the center's operations.
- Collaborate with local tourism operators and businesses to ensure current information is available.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly demeanor.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- High level of organizational skills and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
Preferred Qualifications
- Previous experience in a tourism, retail, or customer service role.
- Sound knowledge of Rockhampton and the surrounding Capricorn Coast region's attractions, services, and history.
- Ability to speak a second language.
- Experience with booking systems or point-of-sale software.
Perks & Benefits
- Competitive salary package.
- Supportive and collaborative team environment.
- Opportunities for professional development and training.
- Contribution to the local community's prosperity.
- Access to employee assistance programs.
- Generous leave entitlements.
- Modern work facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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