About the Company
J.D. Irving, Limited is a diversified enterprise with operations in Canada and the United States. We are committed to environmental excellence and to providing quality products and services to our customers worldwide. Our facilities are vast and require meticulous coordination to ensure smooth operation. Join our team and contribute to a legacy of growth and sustainability.
Job Description
We are seeking a proactive and organized Facilities Helpdesk Coordinator to join our team in Saint John. In this role, you will be the first point of contact for all facilities-related inquiries and maintenance requests across our diverse portfolio of properties. You will play a critical role in ensuring efficient resolution of issues, maintaining accurate records, and supporting the overall effectiveness of our facilities management operations. This position requires strong communication skills, attention to detail, and a customer-service oriented approach.
Key Responsibilities
- Serve as the primary point of contact for all incoming facilities maintenance requests via phone, email, and ticketing system.
- Log, categorize, prioritize, and assign maintenance tickets to appropriate internal teams or external vendors.
- Monitor the status of open tickets, ensuring timely resolution and adherence to service level agreements.
- Communicate effectively with employees and stakeholders, providing updates on maintenance status and estimated completion times.
- Maintain accurate records of all facilities-related activities, including work orders, service histories, and contractor information.
- Assist with scheduling preventative maintenance and facilities inspections.
- Prepare reports on helpdesk activity, identifying trends and areas for improvement.
- Coordinate with vendors for quotes, scheduling, and service delivery.
- Support the Facilities Manager with administrative tasks as required.
Required Skills
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Demonstrated problem-solving skills and attention to detail.
- Customer service-oriented approach.
Preferred Qualifications
- Post-secondary education in Business Administration, Facilities Management, or a related field.
- Experience with facilities management software or ticketing systems.
- Basic understanding of building systems and maintenance processes.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Group retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Dynamic and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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