About the Company
Atlassian is a leading provider of team collaboration and productivity software, including Jira, Confluence, Bitbucket, and Trello. We believe in the power of teams and are dedicated to helping them unleash their potential. With a strong commitment to innovation and customer success, Atlassian fosters a dynamic and inclusive work environment where every voice is heard and valued. Join our global team and contribute to products that empower millions worldwide.
Job Description
Are you looking to kickstart your career in tech support and gain valuable remote work experience? Atlassian is seeking enthusiastic and motivated individuals to join our Online Support team. This entry-level position is perfect for those passionate about helping others and eager to learn the ropes of customer service in a fast-paced software environment. You will be provided with comprehensive training and mentorship to ensure your success. This is a fantastic opportunity to develop essential communication, problem-solving, and technical skills while working from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries via email and chat in a timely and professional manner
- Diagnose and troubleshoot basic software issues for Atlassian products
- Escalate complex problems to senior support specialists when necessary
- Document customer interactions and solutions accurately in our CRM system
- Provide clear and concise instructions to customers to help them resolve issues
- Contribute to our knowledge base by creating and updating support articles
- Participate in ongoing training and development programs to enhance product knowledge and technical skills
- Collaborate with team members to share insights and best practices
Required Skills
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to learn new software quickly
- A genuine desire to help customers
- Comfortable working independently in a remote setting
- Basic computer literacy and familiarity with common software applications
Preferred Qualifications
- Previous experience in a customer service role (even non-tech related)
- Familiarity with Atlassian products (Jira, Confluence, Trello) is a plus, but not required
- Interest in technology and software development
Perks & Benefits
- Fully remote work environment
- Comprehensive health and wellness benefits
- Generous paid time off and holidays
- Employee stock purchase plan (ESPP)
- Professional development and training opportunities
- Access to Atlassian products for personal use
- Mental health support programs
- Home office stipend to set up your workspace
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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