About the Company
Heinz Wattie’s is a leading food manufacturing company in New Zealand, part of the global Kraft Heinz family. For over 80 years, we have been committed to producing high-quality food products that families love. Our Hastings facility is a crucial hub for our operations, where innovation meets tradition. We foster a dynamic and supportive work environment, valuing our employees’ contributions to our ongoing success. Join our team and be part of a company dedicated to making a difference through food.
Job Description
We are seeking a diligent and organized Facilities Helpdesk Coordinator to join our team at our Hastings site. This role is pivotal in ensuring the smooth operation of our facilities by efficiently managing all incoming maintenance requests and coordinating with internal teams and external vendors. You will be the primary point of contact for all facilities-related inquiries, ensuring timely resolution and clear communication. This is an excellent opportunity for an individual with strong administrative and communication skills looking to contribute to a critical support function within a large manufacturing environment.
Key Responsibilities
- Serve as the first point of contact for all facilities maintenance requests via phone, email, and ticketing system.
- Log, categorize, and prioritize maintenance tickets according to urgency and impact.
- Dispatch maintenance technicians or external contractors for repairs and services.
- Follow up on outstanding tickets to ensure timely completion and tenant satisfaction.
- Maintain accurate records of all maintenance activities, service contracts, and vendor information.
- Provide regular updates to requestors on the status of their maintenance tickets.
- Assist in scheduling preventive maintenance tasks and facility inspections.
- Support the Facilities Manager with administrative tasks as required.
- Collaborate with various departments to ensure facility services meet operational needs.
Required Skills
- Proven administrative or customer service experience (minimum 12 months).
- Excellent communication skills, both written and verbal.
- Strong organizational and time management abilities.
- Proficient in using computer systems, including Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.
Preferred Qualifications
- Previous experience in a helpdesk or coordination role.
- Familiarity with facilities management software or ticketing systems.
- Basic understanding of building maintenance principles.
- A tertiary qualification in business administration or a related field.
Perks & Benefits
- Competitive salary and annual leave.
- Health and wellness programs.
- Opportunities for professional development and career growth.
- Access to employee discounts on company products.
- A supportive and collaborative work environment.
- On-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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