Trainee Hospital Ward Clerk – Office Role, No Clinical Experience Needed

About the Company

Ashford and St Peter’s Hospitals NHS Foundation Trust is a leading healthcare provider committed to delivering high-quality, compassionate care to the communities of North West Surrey and beyond. We are dedicated to innovation, continuous improvement, and fostering a supportive and inclusive environment for our staff. Join our team and contribute to a vital public service.

Job Description

Are you looking to kickstart your career in healthcare administration? We are seeking enthusiastic and dedicated individuals to join our team as Trainee Hospital Ward Clerks. This is an entry-level office-based role, perfect for someone with no prior clinical experience, but a strong desire to learn and support a busy hospital environment. You will play a crucial part in the smooth running of our wards, ensuring that administrative tasks are handled efficiently and accurately. Full training will be provided to help you excel in this rewarding position.

Key Responsibilities

• Manage patient records and ensure accurate data entry into hospital systems.
• Answer telephones and direct calls appropriately, handling enquiries with professionalism and empathy.
• Welcome and assist visitors to the ward, providing information and guidance as needed.
• Order and maintain an adequate supply of stationery and office materials for the ward.
• Process patient admissions, transfers, and discharges, ensuring all necessary documentation is completed.
• Liaise with clinical staff, other departments, and external services to coordinate patient care.
• Handle ward correspondence, including sorting mail and preparing documents.
• Assist with basic administrative tasks to support the nursing and medical teams.

Required Skills

• A keen desire to learn and develop new skills in an administrative healthcare setting.
• Excellent communication and interpersonal skills, with a polite and helpful telephone manner.
• Good organizational skills and attention to detail.
• Basic computer literacy, including familiarity with Microsoft Office applications.
• Ability to work effectively as part of a team and independently.
• A compassionate and professional attitude.
• Reliability and punctuality.

Preferred Qualifications

• GCSEs (or equivalent) in English and Maths.
• Previous experience in a customer service or office environment (desirable, but not essential).
• Familiarity with medical terminology (training will be provided).

Perks & Benefits

• Comprehensive paid training program.
• Generous NHS pension scheme.
• 27 days annual leave plus bank holidays, rising with service.
• Access to a range of NHS staff discounts.
• Opportunities for career progression and professional development.
• Supportive and friendly working environment.
• Employee assistance program.
• Cycle to work scheme.

Apply Now