About the Company
Expedia Group is a global travel technology company. We believe that travel is a force for good, and we are passionate about helping people go places and discover new experiences. We power the travel needs of millions of travelers every day, across a portfolio of brands that include Expedia, Hotels.com, Vrbo, Travelocity, and more. Our mission is to bring the world within reach for everyone.
Job Description
Join Expedia Group as a Virtual Travel Sales Consultant and empower travelers to book their dream getaways from the comfort of their homes. This fully remote role involves consulting with customers via phone and online channels, understanding their travel aspirations, and expertly matching them with a wide range of holiday packages, including flights, hotels, cruises, and activities. You will be a key player in creating unforgettable travel experiences, leveraging our extensive network and innovative tools to provide personalized service and achieve sales targets. Comprehensive training will be provided to ensure your success.
Key Responsibilities
- Engage with prospective customers remotely to understand their travel needs and preferences.
- Recommend and customize holiday packages, including flights, accommodation, car rentals, and excursions.
- Provide expert advice on destinations, travel restrictions, and best value options.
- Achieve and exceed individual sales targets and performance metrics.
- Maintain up-to-date knowledge of travel products, promotions, and industry trends.
- Ensure high levels of customer satisfaction through professional and friendly service.
- Process bookings, payments, and manage reservations accurately.
- Utilize CRM and booking systems efficiently.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Proficiency in using computer systems and basic office software.
- Ability to work independently and manage time effectively in a remote setting.
- A quiet, dedicated home office space with reliable internet connection.
- Enthusiasm for travel and helping others plan their trips.
Preferred Qualifications
- Previous experience in sales, customer service, or a call center environment.
- Familiarity with travel booking software or GDS systems.
- Knowledge of popular travel destinations and industry trends.
- Ability to speak multiple languages.
Perks & Benefits
- Competitive base salary plus uncapped commission potential.
- Comprehensive health, dental, and vision insurance.
- 401(k) matching program.
- Generous paid time off and holiday schedule.
- Employee travel discounts and perks.
- Extensive training and professional development opportunities.
- Flexible remote work environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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