About the Company
TELUS is a dynamic, world-leading communications and information technology company, committed to putting customers first. We are passionate about technology and its power to improve lives. Our team members are dedicated to creating a better future for our customers, communities, and planet.
Job Description
Are you looking for a rewarding remote opportunity where your communication skills can shine? TELUS is seeking enthusiastic and detail-oriented individuals to join our team as Remote Email & Chat Support Agents. This is an excellent entry-level position with full paid training provided, requiring no prior experience. You will be responsible for assisting customers exclusively through email and chat channels, resolving inquiries, and providing exceptional support without the need for phone interactions. We’re hiring immediately for dedicated team members who are eager to learn and grow with a leading Canadian company.
Key Responsibilities
- Provide timely and accurate customer support via email and live chat.
- Resolve customer inquiries, troubleshoot issues, and provide information on products/services.
- Document customer interactions and resolutions accurately in the system.
- Collaborate with team members to share knowledge and best practices.
- Adhere to company policies and procedures.
- Maintain a high level of customer satisfaction.
- Participate in all required paid training sessions.
Required Skills
- Excellent written communication skills in English.
- Ability to type accurately and efficiently.
- Strong problem-solving abilities.
- Basic computer proficiency and comfort with online tools.
- Ability to work independently in a remote setting.
- Reliable internet connection and a quiet workspace.
- Eagerness to learn and adapt to new systems.
Preferred Qualifications
- Previous experience in a customer service environment (even non-call center).
- Familiarity with CRM software.
- High school diploma or equivalent.
- Comfortable navigating multiple systems simultaneously.
Perks & Benefits
- Competitive salary with regular performance reviews.
- Comprehensive paid training program.
- Full health, dental, and vision benefits.
- Employee assistance program.
- Opportunities for career growth and advancement.
- Generous paid time off and vacation policy.
- Employee discounts on TELUS products and services.
- 100% remote work flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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