About the Company
The City of Charlotte is a vibrant and growing municipality dedicated to serving its residents with excellence. We strive to create a thriving community by providing essential services, fostering economic development, and ensuring a high quality of life for all. Our employees are at the heart of our mission, working collaboratively to make Charlotte a better place to live, work, and visit.
Job Description
We are seeking a dedicated and customer-focused Local Council Tax Advisor to join our team in Charlotte. This full-time position involves direct interaction with residents and businesses, providing expert guidance and assistance on local tax matters. The ideal candidate will possess excellent communication skills, a strong commitment to public service, and the ability to explain complex information clearly and empathetically. You will be responsible for interpreting tax regulations, resolving inquiries, and ensuring accurate processing of local council taxes. This role offers comprehensive benefits and the opportunity to make a tangible impact on our community.
Key Responsibilities
- Provide accurate and comprehensive information to residents and businesses regarding local council tax obligations, regulations, and payment options.
- Assist taxpayers with understanding their bills, processing payments, and resolving discrepancies.
- Handle a high volume of inquiries via in-person interactions, phone calls, and written correspondence.
- Interpret and apply city ordinances and state statutes related to local taxation.
- Educate the public on available tax relief programs and eligibility criteria.
- Process tax adjustments, refunds, and payment arrangements in accordance with established policies.
- Maintain meticulous records of interactions and transactions in the city's tax administration system.
- Collaborate with internal departments to address complex tax issues and improve service delivery.
- Participate in ongoing training and professional development to stay current with tax law changes and best practices.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and ability to handle difficult situations with professionalism.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Exceptional attention to detail and accuracy.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving and analytical abilities.
- Demonstrated ability to learn and apply complex regulations and policies.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Finance, Accounting, Public Administration, or a related field.
- Previous experience in a municipal government or public service setting.
- Familiarity with local tax systems and regulations.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (vacation, sick leave, holidays).
- Employer-contributed retirement plans.
- Life insurance and disability benefits.
- Tuition reimbursement programs for continuing education.
- Employee assistance program (EAP).
- Professional development and training opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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