About the Company
Capita is a leading provider of business process services, delivering critical support to customers across both the public and private sectors in the UK and internationally. We are committed to creating better outcomes for our clients and the communities they serve through innovation, efficiency, and a focus on excellent customer service.
Job Description
We are seeking dedicated and compassionate Taxpayer Support Representatives to join our busy team in Manchester. In this role, you will be the first point of contact for taxpayers calling with a variety of queries. Your primary responsibility will be to provide clear, accurate, and helpful information and guidance on tax-related matters, all through inbound calls. This is a non-sales role focused purely on support, problem-solving, and ensuring a positive experience for every caller. Full training will be provided to equip you with the knowledge and tools needed to succeed.
Key Responsibilities
- Handle a high volume of inbound calls from taxpayers seeking assistance with their tax enquiries.
- Provide accurate and up-to-date information on tax regulations, processes, and available services.
- Listen actively to callers' concerns, identify their needs, and provide appropriate solutions or direct them to relevant resources.
- Navigate multiple systems and databases efficiently to retrieve caller information and input interaction details.
- Maintain a high level of professionalism, empathy, and patience in all interactions.
- Adhere to company policies, procedures, and data protection guidelines.
- Collaborate with team members and supervisors to continuously improve service delivery and share best practices.
Required Skills
- Excellent verbal communication skills with a clear and professional telephone manner.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer skills and comfortable navigating various software applications.
- Ability to work effectively in a fast-paced and dynamic call centre environment.
- A patient, empathetic, and customer-focused approach.
- Reliability and strong work ethic.
Preferred Qualifications
- Previous experience in a customer service or call centre role (minimum 6 months).
- Experience working with public services or government agencies.
- Familiarity with tax systems or financial services (though full training is provided).
Perks & Benefits
- Competitive annual salary.
- 23 days annual leave plus bank holidays, increasing with service.
- Comprehensive paid training program.
- Access to a range of employee benefits, including discounts and healthcare options.
- Opportunities for career progression and development within a large, established company.
- Vibrant and supportive team environment.
- Located in a convenient central Manchester location with excellent transport links.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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