About the Company
Maximus is a global leader in providing government health and human services programs. We are dedicated to helping government agencies improve the lives of citizens through modern technology and efficient program management. Join our team in Nashville and contribute to vital public services.
Job Description
Are you passionate about public service and looking for a stable career with a clear path for growth? Maximus is seeking dedicated individuals to join our team as Government Call Center Operators. In this essential role, you will be the first point of contact for citizens seeking assistance and information regarding various government programs and services. We understand that not everyone comes with prior experience, which is why we offer comprehensive, paid training to equip you with all the knowledge and skills needed to succeed. This is an excellent opportunity for individuals eager to learn, grow, and make a tangible difference in their community.
Key Responsibilities
- Answer incoming calls from the public regarding government programs and services.
- Provide accurate and clear information, guiding callers through processes and requirements.
- Document all interactions and update customer records meticulously in our system.
- Resolve inquiries and complaints effectively and empathetically.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to all company policies, procedures, and government regulations.
- Participate actively in ongoing training and development programs.
Required Skills
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple systems.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in a fast-paced environment.
- Eagerness to learn and adapt to new information.
- Reliable attendance and punctuality.
Preferred Qualifications
- High school diploma or GED.
- Previous experience in a customer service environment (retail, food service, etc.) is a plus, but not required.
- Bilingual skills (especially Spanish) are highly valued.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Extensive paid training program.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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