Government Adoption Services Assistant – Office Role

About the Company

Civic Solutions UK is a leading provider of essential support services to the public sector, dedicated to enhancing community well-being and governmental efficiency across the United Kingdom. With a strong presence in regional hubs like Canterbury, we pride ourselves on fostering a collaborative and supportive work environment where every team member contributes to meaningful public outcomes. Join us and become part of a team committed to making a tangible difference in people’s lives.

Job Description

We are seeking a dedicated and meticulous Government Adoption Services Assistant to join our team in Canterbury. This is an exciting office-based opportunity for an individual looking to embark on a career in public services, specifically supporting vital government adoption initiatives. As an integral part of our team, you will provide crucial administrative and operational support to ensure the smooth and efficient running of adoption service processes. Full training will be provided, making this an ideal role for individuals keen to learn and grow within a supportive environment. This is a full-time, on-site position based in our Canterbury office.

Key Responsibilities

• Performing accurate and timely data entry and maintaining comprehensive records related to adoption cases.
• Scheduling appointments and managing calendars for adoption caseworkers and service users.
• Responding to telephone and email inquiries from the public and internal stakeholders with professionalism and empathy.
• Organizing and maintaining confidential physical and digital files in strict adherence to data protection regulations.
• Providing general administrative support to the adoption services team, including preparing documents and reports.
• Ensuring all activities comply with established public sector guidelines and internal policies.
• Assisting with the coordination of meetings and workshops.

Required Skills

• Excellent communication skills, both written and verbal, with a clear and empathetic approach.
• Exceptional attention to detail and a commitment to accuracy in all tasks.
• Proficiency in using basic office software, including Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• A high level of discretion and the ability to handle sensitive and confidential information with integrity.
• A positive, proactive attitude and a genuine willingness to learn and adapt to new processes.
• The ability to work effectively both independently and as part of a team.

Preferred Qualifications

• GCSEs in English and Mathematics (or equivalent).
• Previous experience in an administrative or office support role, even if informal.
• A basic understanding of public sector administration or social services.

Perks & Benefits

• Extensive initial and ongoing professional training and development opportunities.
• A competitive salary and a robust company pension scheme.
• Generous annual leave allowance.
• Access to an Employee Assistance Program for well-being support.
• Opportunities for career progression within Civic Solutions UK.
• A modern, accessible office environment in the heart of Canterbury.
• A supportive and collaborative team culture dedicated to public service.

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