About the Company
Optum is a leading health services innovation company dedicated to helping people live healthier lives. We are part of UnitedHealth Group and are committed to modernizing the health system to create a better experience for everyone. Our teams leverage cutting-edge technology and data analytics to drive improvements in care delivery and patient outcomes. Join us in making a real difference in the healthcare industry.
Job Description
Are you eager to launch your career in technology and gain valuable experience with leading CRM platforms like Salesforce and HubSpot? Optum is seeking a highly motivated and detail-oriented Remote CRM Administrator Trainee to join our dynamic team. This is an entry-level position designed for individuals with no prior CRM experience who are ready to learn and grow. We will provide comprehensive training and mentorship to equip you with the skills needed to effectively manage and optimize our CRM systems, supporting our operational efficiency and customer engagement strategies. This is a fantastic opportunity to learn on the job and build a solid foundation in a critical business function from the comfort of your home.
Key Responsibilities
- Participate in comprehensive training programs on Salesforce and HubSpot administration.
- Assist in user setup, permissions, and basic configuration within CRM platforms under supervision.
- Support data entry, data cleansing, and data integrity initiatives.
- Help monitor CRM system performance and troubleshoot minor user issues.
- Contribute to the creation and maintenance of basic reports and dashboards.
- Collaborate with team members to understand business processes and how CRM supports them.
- Document procedures and best practices learned during training.
- Stay updated on new CRM features and functionalities through self-study and guided learning.
Required Skills
- High school diploma or equivalent.
- Eagerness and strong aptitude to learn new software and technologies.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Basic computer proficiency, including familiarity with Microsoft Office Suite (Word, Excel).
- Ability to work independently and as part of a remote team.
- No prior CRM experience required – full training provided.
Preferred Qualifications
- Associate's or Bachelor's degree in a related field (e.g., Business Administration, Information Technology).
- Prior experience in a customer service or administrative role.
- Familiarity with online collaboration tools (e.g., Slack, Microsoft Teams).
- Strong organizational skills and ability to manage multiple tasks.
Perks & Benefits
- 100% Remote Work flexibility.
- Comprehensive training and mentorship program.
- Competitive salary and benefits package.
- Opportunities for career advancement within a large, innovative company.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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