About the Company
Salford City Council is dedicated to serving the diverse communities of Salford, striving to create a vibrant, healthy, and prosperous city for all its residents. We are committed to fostering open communication and transparency, utilising digital platforms to engage with the public, gather feedback, and disseminate vital information. Join a forward-thinking public sector organisation that values innovation and community connection.
Job Description
We are seeking a proactive and empathetic Public Sector Social Media Moderator to join our communications team. This is a crucial, entirely remote role focused on managing and moderating our social media channels, ensuring a positive and constructive online environment for engagement with Salford’s residents. You will be responsible for reviewing comments, responding to inquiries, and escalating issues in line with public sector guidelines.
Key Responsibilities
- Monitor and moderate user-generated content across various social media platforms for Salford City Council.
- Respond to public inquiries, comments, and messages in a timely, accurate, and professional manner.
- Escalate complex or sensitive issues to appropriate internal departments for resolution.
- Ensure all online communications adhere to public sector policies, guidelines, and ethical standards.
- Identify and report emerging trends, public sentiment, and potential reputational risks to the communications team.
- Collaborate with content creators and communications strategists to support overall digital engagement goals.
- Maintain a respectful, inclusive, and informative online community environment.
- Contribute to the development of social media best practices and moderation guidelines.
Required Skills
- Excellent written and verbal communication skills.
- Strong understanding and proficiency with major social media platforms (e.g., Facebook, X, Instagram, LinkedIn).
- Ability to work independently and manage time effectively in a remote work setting.
- Exceptional attention to detail and critical thinking skills.
- Demonstrated empathy, sound judgment, and discretion in handling public interactions.
- Familiarity with public sector communication principles and the importance of impartiality.
Preferred Qualifications
- Minimum of 1 year of experience in social media moderation, community management, or a similar digital communications role.
- Previous experience working within a public sector, local government, or a related regulated environment.
- Knowledge of Salford City Council services and the local community.
- Understanding of relevant UK public sector regulations regarding online communication and data privacy.
Perks & Benefits
- Fully remote working environment with flexible hours.
- Generous annual leave allowance and public holidays.
- Enrollment in a competitive local government pension scheme.
- Opportunities for continuous professional development and training.
- Access to an employee assistance program for health and wellbeing support.
- A supportive team culture committed to work-life balance.
- The chance to make a real difference in the local community of Salford.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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