About the Company
Holiday Inn Express Hull City Centre is a modern and welcoming hotel located in the heart of Kingston upon Hull. As part of the globally recognized IHG Hotels & Resorts family, we pride ourselves on delivering excellent service and a comfortable experience to all our guests. We foster a supportive team environment and are committed to the growth and development of our employees.
Job Description
We are seeking a friendly and efficient Hotel Receptionist to be the first point of contact for our guests. You will play a crucial role in creating a positive and lasting impression, ensuring a smooth and enjoyable stay for everyone. This on-site position requires a professional and customer-focused individual with excellent communication skills.
Key Responsibilities
- Warmly greet and welcome guests upon arrival and departure
- Process guest check-ins and check-outs efficiently
- Handle reservations, cancellations, and modifications via phone, email, and in-person
- Provide accurate information about hotel facilities, services, and local attractions
- Answer guest inquiries and resolve issues promptly and professionally
- Manage cash and card payments, ensuring accuracy in all transactions
- Maintain a tidy and organized reception area
- Communicate effectively with other departments to ensure guest satisfaction
- Perform general administrative duties as required
Required Skills
- Proven experience in a customer service role, preferably within hospitality (minimum 6 months)
- Excellent verbal and written communication skills
- Proficiency in basic computer systems and office software (e.g., Microsoft Office)
- Strong organizational and multitasking abilities
- A positive attitude and a passion for providing exceptional guest experiences
- Ability to work flexible shifts, including evenings, weekends, and holidays
Preferred Qualifications
- Previous experience with hotel property management systems (PMS) such as Opera or Fidelio
- Fluency in additional languages beyond English
- A degree or diploma in Hospitality Management or a related field
Perks & Benefits
- Competitive hourly wage
- Generous holiday allowance
- Employee discounts on IHG hotels worldwide
- Opportunities for career advancement within IHG
- Comprehensive training and development programs
- Free on-site parking
- Uniform provided
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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