About the Company
The Gladstone Entertainment Convention Centre (GECC) is the premier event venue in Central Queensland, hosting a diverse range of concerts, theatrical performances, sporting events, and conferences. We are a community hub dedicated to providing exceptional experiences for our patrons. Our team is passionate about entertainment and delivering outstanding service.
Job Description
The Gladstone Entertainment Convention Centre is seeking enthusiastic and customer-focused individuals to join our team as a Ticketing Assistant. This is a part-time position with a focus on weekend shifts, supporting a vibrant schedule of concerts, sporting events, and other live performances. We are looking for reliable team players who thrive in a fast-paced environment and are committed to providing excellent service to our patrons. Full training will be provided, making this an ideal opportunity for those looking to start a career in event management or gain valuable customer service experience.
Key Responsibilities
- Process ticket sales accurately using our point-of-sale (POS) system.
- Assist patrons with ticket inquiries, exchanges, and general event information.
- Handle cash and card transactions efficiently and responsibly.
- Resolve customer service issues with professionalism and a positive attitude.
- Maintain a tidy and organized ticketing counter area.
- Collaborate with other venue staff to ensure smooth event operations.
- Adhere to all venue policies and procedures, including health and safety guidelines.
Required Skills
- Excellent verbal communication skills.
- Strong customer service orientation.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality for scheduled shifts, especially weekends.
- Basic computer literacy.
- A positive and enthusiastic attitude.
- Ability to learn new systems quickly.
Preferred Qualifications
- Previous experience in a customer service role.
- Experience with point-of-sale (POS) systems or ticketing software.
- Cash handling experience.
- A passion for live entertainment and sports.
Perks & Benefits
- Opportunity to work at exciting live events.
- Flexible weekend scheduling.
- Comprehensive training provided.
- Friendly and supportive team environment.
- Staff discounts on select event tickets (subject to availability).
- Professional development opportunities within the entertainment industry.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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