About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment solutions to millions of Australians and international customers. With a rich history of innovation, we are committed to connecting people and businesses, empowering them to thrive in a digital world. We foster a diverse and inclusive environment where every team member is valued and encouraged to grow, providing comprehensive training and development opportunities for career advancement.
Job Description
Are you looking to kickstart your career in a dynamic and supportive environment? Telstra is seeking enthusiastic and dedicated individuals to join our team as Billing & Account Specialists. This entry-level position is perfect for those with no prior experience in billing or account management, as we provide comprehensive, hands-on training to equip you with all the skills needed to succeed. You will play a crucial role in ensuring our customers have a seamless and positive experience, managing their billing inquiries, account updates, and supporting their needs with efficiency and care. If you are a quick learner, possess excellent communication skills, and are passionate about customer service, we encourage you to apply and grow with us.
Key Responsibilities
- Manage and resolve customer billing inquiries and disputes with professionalism and accuracy.
- Process account updates, service changes, and payment arrangements.
- Educate customers on billing statements, service charges, and available payment options.
- Collaborate with internal teams to resolve complex account issues and ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in our systems.
- Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
- Participate in ongoing training and development programs to enhance product knowledge and skills.
Required Skills
- No prior experience required – full training provided!
- Strong communication and interpersonal skills.
- A positive attitude and willingness to learn.
- Basic computer literacy and ability to navigate multiple systems.
- Exceptional attention to detail and problem-solving abilities.
- Ability to work effectively in a fast-paced team environment.
- A genuine passion for delivering excellent customer service.
Preferred Qualifications
- High School Diploma or equivalent.
- Previous experience in a customer service role (informal or formal) is a plus but not essential.
- Familiarity with telecommunications services or products.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career progression and internal mobility.
- Competitive salary package.
- Generous employee discounts on Telstra products and services.
- Supportive team environment and inclusive workplace culture.
- Health and wellbeing programs.
- Access to a wide range of learning and development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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