About the Company
Legal & General Group Plc is a British multinational financial services and asset management company headquartered in London, England. Its products and services include investment management, pensions, annuities, life assurance, and general insurance. With a heritage spanning over 185 years, we are dedicated to helping our customers achieve financial security and well-being. Our Southampton office plays a crucial role in our UK operations, serving a diverse client base with integrity and excellence.
Job Description
We are seeking a diligent and empathetic State/Provincial Disability Claims Processor to join our dedicated team in Southampton. In this rewarding role, you will be instrumental in evaluating, processing, and managing disability claims in accordance with established policies, procedures, and regulatory requirements. You will be the crucial point of contact for claimants, providing clear communication and support throughout the claims journey. This position requires strong analytical skills, attention to detail, and a commitment to delivering exceptional customer service while navigating complex claim scenarios.
Key Responsibilities
- Review and assess new disability claims for completeness and accuracy, requesting additional information as needed.
- Interpret complex medical reports, policy documents, and regulatory guidelines to determine eligibility for benefits.
- Communicate claim decisions clearly and empathetically to claimants, employers, and healthcare providers, both verbally and in writing.
- Manage an assigned caseload of disability claims, ensuring timely processing and adherence to service level agreements.
- Collaborate with internal medical consultants, legal teams, and other departments to facilitate claim resolution.
- Maintain accurate and thorough documentation of all claim activities and communications within the claims management system.
- Identify and escalate potential fraudulent claims or complex issues to senior management.
- Stay informed of changes in state/provincial disability laws, regulations, and company policies.
Required Skills
- Proven experience in claims processing, insurance, or a related administrative role, preferably within a financial services or healthcare environment.
- Exceptional written and verbal communication skills, with the ability to convey complex information clearly and empathetically.
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Proficiency in using claims management software and standard office applications (e.g., Microsoft Office Suite).
- Ability to manage a diverse caseload effectively and prioritize tasks in a fast-paced environment.
- Demonstrated commitment to customer service and maintaining confidentiality.
Preferred Qualifications
- A-Levels or equivalent vocational qualification in a relevant field.
- Experience with disability insurance claims or DWP (Department for Work and Pensions) processes.
- Knowledge of medical terminology and an understanding of various medical conditions.
- Certification in insurance or claims handling (e.g., CII, CILA).
Perks & Benefits
- Competitive salary with annual performance reviews.
- Comprehensive health and wellness benefits package.
- Generous pension scheme contributions.
- 25 days annual leave, plus bank holidays, with options to purchase additional days.
- Opportunities for professional development and career advancement.
- Employee assistance program for personal and professional support.
- On-site gym facilities and wellness programs.
- Cycle to Work scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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