About the Company
Cotswold District Council is dedicated to serving the community of the Cotswolds, providing a wide range of essential public services. We are committed to fostering a supportive and professional environment, ensuring the smooth operation of local government functions and the well-being of our residents. Our values centre on integrity, service excellence, and community engagement.
Job Description
We are seeking a diligent and customer-focused individual to join our team as a Government Cashier / Teller. This is a vital public-facing role responsible for handling financial transactions, providing information, and ensuring the secure and accurate processing of payments on behalf of the local authority. You will be the friendly and professional face of the Council for many residents, handling inquiries and managing cash, card, and other payment methods. Full training will be provided to ensure you are confident and competent in all aspects of the role, emphasizing our commitment to accuracy and security.
Key Responsibilities
- Process a variety of financial transactions accurately, including cash, cheques, and electronic payments for council services.
- Provide excellent customer service, responding to enquiries from members of the public regarding payments and council services.
- Maintain accurate daily records of all transactions and reconcile cash drawers at the end of each shift.
- Adhere strictly to all financial regulations, policies, and security procedures.
- Assist in maintaining a clean, organized, and secure cashier environment.
- Escalate complex queries or issues to appropriate departments for resolution.
- Handle sensitive information and financial data with utmost confidentiality and integrity.
Required Skills
- Excellent communication and interpersonal skills, with a patient and helpful demeanour.
- Basic numeracy skills and a strong attention to detail for accurate transaction processing.
- Ability to handle cash and payment methods responsibly.
- Proficiency in basic computer applications (e.g., Microsoft Office).
- High level of integrity, trustworthiness, and a professional attitude.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer service or public-facing role.
- Experience handling cash or processing payments.
- Knowledge of local government services or financial procedures.
Perks & Benefits
- Generous annual leave allowance.
- Local Government Pension Scheme.
- Comprehensive training and development opportunities.
- Supportive and inclusive work environment.
- Employee assistance program.
- Access to staff discounts and wellbeing initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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