Admissions Coordinator – Private Hospital

About the Company

St John of God Geraldton Hospital is a leading private hospital committed to providing exceptional care to the community of Geraldton and the Mid West region of Western Australia. As part of St John of God Health Care, one of Australia’s largest Catholic providers of health care services, we are dedicated to holistic patient care, compassionate service, and a values-driven approach. We foster a supportive and professional environment where our caregivers can thrive and make a real difference to the lives of our patients and their families.

Job Description

We are seeking a highly organised and compassionate Admissions Coordinator to join our dedicated team at St John of God Geraldton Hospital. In this vital role, you will be the first point of contact for many of our patients, playing a crucial part in ensuring a smooth and efficient admission process. You will be responsible for managing patient admissions from initial inquiry through to discharge, coordinating with medical staff, and providing outstanding administrative support. This role requires exceptional communication skills, meticulous attention to detail, and a commitment to patient-centered care within a fast-paced hospital environment.

Key Responsibilities

• Manage and coordinate all aspects of patient admissions, transfers, and discharges.
• Liaise effectively with patients, families, medical practitioners, and internal departments.
• Process admission paperwork accurately and efficiently, ensuring compliance with hospital policies and regulations.
• Provide clear and compassionate information to patients regarding their admission process, hospital services, and financial arrangements.
• Maintain accurate patient records and databases.
• Handle inquiries and resolve issues related to admissions promptly and professionally.
• Assist with scheduling and booking of procedures and appointments as required.
• Contribute to a positive and supportive patient experience from initial contact.

Required Skills

• Proven experience in an administrative or customer service role, preferably within a healthcare setting.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Proficiency in Microsoft Office Suite and ability to learn new hospital management systems.
• Demonstrated ability to work effectively in a busy and dynamic environment.
• High level of empathy, discretion, and confidentiality.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• Previous experience as an Admissions Coordinator or similar role in a private hospital.
• Knowledge of medical terminology.
• Tertiary qualification in administration, healthcare management, or a related field.

Perks & Benefits

• Competitive salary and superannuation.
• Access to salary packaging benefits.
• Opportunities for professional development and career growth.
• Supportive and collaborative team environment.
• Employee assistance program.
• Convenient on-site parking.
• Contribution to a values-driven organisation making a difference in the community.

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