About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day, and our commitment to innovation and customer satisfaction is at the heart of everything we do. Join our team and be part of a company that is shaping the future of connectivity.
Job Description
Are you a night owl with a passion for helping people? Telstra is seeking dedicated After-Hours Customer Care Specialists to join our remote team. This is a unique opportunity to provide essential support to our customers during evenings, nights, and weekends, ensuring they receive the highest level of service around the clock. You’ll handle a variety of inquiries, resolve technical issues, and provide general assistance, all from the comfort of your home. We offer premium rates for these crucial after-hours shifts and comprehensive training to ensure your success.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email during after-hours shifts.
- Diagnose and resolve technical issues related to internet, mobile, and other Telstra services.
- Provide clear, concise, and empathetic communication to customers.
- Accurately document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction and strive for first-call resolution.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking.
- Proficiency with computers and ability to quickly learn new software.
- Empathy and a patient approach to customer interactions.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a quiet home workspace.
- Availability to work evenings, nights, weekends, and public holidays.
Preferred Qualifications
- Minimum of 12 months experience in a customer service or call center role.
- Previous experience in the telecommunications industry.
- Familiarity with CRM software and ticketing systems.
- Experience working in a remote or work-from-home capacity.
Perks & Benefits
- Premium hourly rates for after-hours shifts.
- 100% remote work flexibility.
- Comprehensive paid training program.
- Opportunities for career growth and development within Telstra.
- Employee discounts on Telstra products and services.
- Supportive team environment and virtual social events.
- Access to a range of wellbeing programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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