Cemetery Administration Clerk – Respectful Environment

About the Company

The Central Coast Regional Council is dedicated to serving our vibrant community through a range of essential services and initiatives. We manage public spaces, infrastructure, and community facilities, including our cemeteries, with the utmost respect and care. Our mission is to enhance the quality of life for all residents by fostering a sustainable, inclusive, and thriving environment. Join a team where your work truly makes a difference in supporting our community through sensitive and important services.

Job Description

We are seeking a compassionate and highly organised Cemetery Administration Clerk to join our team, ensuring the respectful and efficient management of our cemetery operations. This role is crucial in providing sensitive administrative support, assisting families during difficult times, and maintaining accurate records with dignity and discretion. The successful candidate will be the first point of contact for many members of the public, requiring exceptional interpersonal skills and a commitment to a respectful environment. You will play a vital role in ensuring the smooth running of all administrative tasks related to interments, record-keeping, and general inquiries, upholding the highest standards of service and empathy.

Key Responsibilities

• Provide administrative support for all cemetery operations, including bookings, interments, and memorial placements.
• Act as a primary point of contact for bereaved families, funeral directors, and the public, offering empathetic and respectful assistance.
• Maintain accurate and confidential records of burials, ashes interments, and memorial rights using specialised software.
• Process inquiries, applications, and payments related to cemetery services.
• Prepare and issue relevant documentation, permits, and correspondence.
• Assist with the coordination of cemetery events and community outreach programs.
• Ensure compliance with relevant legislation, policies, and procedures pertaining to cemetery management.
• Collaborate with cemetery grounds staff to ensure seamless service delivery and communication.
• Contribute to a supportive and respectful work environment for colleagues and community members.

Required Skills

• Proven experience in an administrative or customer service role, preferably within a sensitive environment.
• Exceptional interpersonal and communication skills, with the ability to interact empathetically with people from diverse backgrounds.
• Strong organisational skills and attention to detail for accurate record-keeping.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team, demonstrating initiative and discretion.
• Demonstrated ability to handle confidential information with integrity.

Preferred Qualifications

• Previous experience working within a local government, funeral services, or similar community-focused organisation.
• Familiarity with cemetery management software or specialised record-keeping systems.
• A diploma or certificate in Business Administration or a related field.
• Understanding of cultural and religious sensitivities relating to bereavement and final arrangements.

Perks & Benefits

• Competitive salary packaging and superannuation.
• Access to employee assistance program (EAP) for personal and professional support.
• Opportunity to work in a meaningful role that directly supports the community.
• Supportive and respectful work environment.
• Ongoing professional development and training opportunities.
• Work-life balance initiatives.

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