About the Company
Sofitel Gold Coast Broadbeach is an exquisite five-star luxury hotel nestled in the vibrant heart of Broadbeach. As part of Accor, a world-leading hospitality group, we are renowned for delivering unparalleled guest experiences through our distinctive French art de vivre. Our property offers sophisticated accommodation, award-winning dining, and exceptional service, creating memorable moments for every guest. Join our dedicated team committed to excellence and passion for luxury hospitality.
Job Description
We are seeking a highly motivated and guest-focused Concierge Service Assistant to join our esteemed team at a luxury property in Gold Coast. This full-time position involves working various shifts, including evenings, weekends, and public holidays, to ensure continuous exceptional service. The Concierge Service Assistant is the first point of contact for many of our guests, responsible for providing personalized assistance, expert local recommendations, and ensuring a seamless, memorable stay. You will play a vital role in upholding our commitment to luxury and guest satisfaction, acting as a knowledgeable ambassador for both the hotel and the vibrant Gold Coast.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with luggage and transportation.
- Provide accurate and personalized information about hotel services, local attractions, dining, entertainment, and transportation options.
- Assist guests with reservations for restaurants, tours, shows, and other activities.
- Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues as necessary.
- Manage incoming and outgoing mail, packages, and deliveries for guests.
- Maintain a comprehensive knowledge of the local area, including events, cultural highlights, and hidden gems.
- Ensure the lobby and concierge desk area are always tidy, welcoming, and presentable.
- Collaborate effectively with other hotel departments to fulfill guest requests and ensure smooth operations.
- Operate multi-line phone systems and property management software with efficiency and discretion.
- Assist with car rental arrangements, taxi services, and valet parking coordination.
Required Skills
- Exceptional customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A proactive attitude and problem-solving mindset.
- Ability to work flexible shifts, including nights, weekends, and holidays.
Preferred Qualifications
- Previous experience in a luxury hotel, hospitality, or customer service role.
- Familiarity with the Gold Coast area and its attractions.
- Proficiency in additional languages is highly regarded.
- A valid driver's license (desirable for occasional guest errands).
Perks & Benefits
- Competitive salary and attractive benefits package.
- Opportunities for career growth and professional development within Accor.
- Access to exclusive employee discounts on hotel stays and F&B globally.
- Comprehensive training programs and a supportive work environment.
- Be part of a prestigious, international luxury brand.
- Complimentary meals during shifts.
- Uniform provided and laundered.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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