About the Company
Coastal Strength & CrossFit is a premier fitness facility dedicated to building a strong, vibrant, and supportive community in Oxnard. We believe in the transformative power of CrossFit and functional fitness, offering top-tier coaching, diverse programming, and a welcoming environment for athletes of all levels. Our mission is to empower individuals to achieve their fitness goals, cultivate lifelong habits, and foster a sense of belonging.
Job Description
We are seeking an enthusiastic and organized Customer Service Administrator to be the welcoming face and efficient backbone of Coastal Strength & CrossFit. This role is crucial for maintaining our energetic atmosphere and ensuring our members have an an exceptional experience. You will manage the front desk, assist members with inquiries, handle administrative tasks, and support the coaching staff, contributing directly to the smooth operation of our facility and the positive engagement of our community.
Key Responsibilities
- Greet members and visitors warmly, providing excellent customer service.
- Manage member check-ins, class registrations, and scheduling.
- Handle membership inquiries, sign-ups, and cancellations.
- Process payments and maintain accurate billing records.
- Answer phones, respond to emails, and manage general correspondence.
- Maintain cleanliness and organization of the front desk and common areas.
- Assist with retail sales of apparel and supplements.
- Support coaches with administrative tasks as needed.
- Maintain a comprehensive understanding of our services, programs, and schedule.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency with basic computer software (e.g., Google Suite, Microsoft Office).
- Ability to multitask and prioritize in a fast-paced environment.
- A positive, energetic, and customer-focused attitude.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service or administrative role, especially in a gym or fitness setting.
- Familiarity with gym management software (e.g., Wodify, Pike13, Mindbody).
- Passion for fitness, CrossFit, or a healthy lifestyle.
- High school diploma or equivalent.
Perks & Benefits
- Complimentary Coastal Strength & CrossFit membership.
- Opportunities for professional development in the fitness industry.
- A supportive, energetic, and health-focused work environment.
- Employee discounts on apparel and supplements.
- Flexible scheduling options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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