About the Company
Optus is a leading telecommunications company in Australia, dedicated to connecting people and businesses with innovative solutions. We pride ourselves on our customer-first approach and foster a dynamic, inclusive, and flexible work environment. Join us in shaping the future of digital communication.
Job Description
We are seeking enthusiastic and motivated individuals to join our team as a Digital Customer Assistant. This is a unique opportunity to provide exceptional support to our customers entirely through digital channels – no phone calls involved! Work 100% remotely from your home, managing inquiries via chat, email, and social media. This entry-level role is perfect for those looking to start their career in customer service, as full training will be provided. If you have a passion for helping others, excellent written communication skills, and are tech-savvy, we want to hear from you!
Key Responsibilities
- Respond promptly and professionally to customer inquiries through chat, email, and social media platforms.
- Provide accurate information and solutions regarding products, services, and accounts.
- Troubleshoot basic technical issues and guide customers through self-service options.
- Document customer interactions and resolutions accurately in our CRM system.
- Identify opportunities to enhance the customer experience and contribute to process improvements.
- Collaborate with internal teams to resolve complex customer issues efficiently.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
Required Skills
- Excellent written communication and grammar skills.
- Proficiency in using digital communication tools and web browsers.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- A positive attitude and a genuine desire to help customers.
- Reliable internet connection and a dedicated home workspace.
Preferred Qualifications
- Familiarity with CRM software or ticketing systems (e.g., Zendesk, Salesforce).
- Basic understanding of telecommunications products and services.
- Experience with social media platforms for professional communication.
Perks & Benefits
- 100% Remote Work flexibility – work from anywhere in Australia.
- Comprehensive paid training program.
- Opportunities for career growth and professional development.
- Employee discounts on Optus products and services.
- Access to a robust Employee Assistance Program (EAP).
- Supportive team environment and virtual team building events.
- Annual wellness allowance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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