About the Company
CVS Health is a leading healthcare innovation company with a purpose of helping people on their path to better health. We have an unwavering commitment to our customers and colleagues, and our facilities are critical to delivering on our mission. Join our team in Cranston, Rhode Island, and contribute to an environment where innovation thrives and every individual makes a difference.
Job Description
We are seeking a diligent and organized Facilities Helpdesk Coordinator to join our team in Cranston. In this crucial role, you will be the first point of contact for all facilities-related inquiries and maintenance requests across our various sites. You will be responsible for logging, triaging, dispatching, and tracking maintenance tickets, ensuring timely resolution and excellent service delivery. This position requires strong communication skills, an ability to prioritize effectively, and a commitment to maintaining a safe and efficient working environment for all employees.
Key Responsibilities
- Serve as the primary point of contact for all facilities maintenance requests via phone, email, and ticketing system.
- Accurately log and categorize incoming maintenance requests, ensuring all necessary details are captured.
- Prioritize and escalate urgent issues according to established protocols.
- Dispatch maintenance technicians or external vendors to address reported issues.
- Track the status of open tickets, providing updates to requesters and management as needed.
- Follow up with technicians and requesters to ensure satisfactory completion of work.
- Maintain detailed records of maintenance activities, including work orders, service reports, and equipment history.
- Generate reports on helpdesk activity, identifying trends and areas for improvement.
- Assist with scheduling preventative maintenance tasks and coordinating vendor services.
- Contribute to the continuous improvement of helpdesk processes and service delivery.
Required Skills
- High School Diploma or GED
- Excellent verbal and written communication skills
- Proficiency in using computer systems and standard office software (e.g., Microsoft Office Suite)
- Strong organizational and time management abilities
- Ability to multi-task and prioritize effectively in a fast-paced environment
- Customer service-oriented mindset with a calm and professional demeanor
- Attention to detail and accuracy in data entry
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Facilities Management, or a related field
- Previous experience in a helpdesk, administrative, or customer service role
- Familiarity with facilities management software or CMMS (Computerized Maintenance Management System)
- Basic understanding of building systems and maintenance terminology
Perks & Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discount programs
- Professional development and career growth opportunities
- On-site fitness center (at select locations)
- Collaborative and supportive work environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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