About the Company
The Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue, and emergency services in Queensland, Australia. QFES is responsible for the protection of life, property, and environment through the delivery of high-quality fire and emergency services, disaster management, and community education. We are a dynamic and essential service, committed to safety and excellence.
Job Description
As a Fire Communications Officer, you will be the vital link between the community and emergency responders. Operating in a high-pressure environment, you will receive and process emergency calls, dispatch appropriate resources, and provide critical support to fire and rescue operations across Queensland. This immediate hire role requires individuals with exceptional communication skills, a calm demeanor under pressure, and a commitment to public safety. Full training will be provided to successful candidates.
Key Responsibilities
- Receive and accurately process emergency and non-emergency calls from the public.
- Prioritise and dispatch appropriate fire, rescue, and emergency service resources efficiently.
- Maintain accurate records of all incidents, dispatches, and communications.
- Monitor the status of deployed resources and provide critical information updates.
- Liaise with other emergency services and agencies to ensure coordinated responses.
- Operate complex radio, telephone, and computer-aided dispatch systems.
- Provide clear and concise instructions and support to callers in distress.
- Adhere to strict operational procedures and protocols under high-stress conditions.
Required Skills
- Exceptional verbal communication and active listening skills.
- Ability to remain calm, focused, and make sound decisions in high-pressure situations.
- Strong geographical knowledge of Queensland or ability to quickly learn.
- Proficiency in basic computer applications and data entry.
- Excellent problem-solving and multitasking abilities.
- High level of integrity and discretion in handling sensitive information.
- Successful completion of relevant background checks and psychological assessments.
Preferred Qualifications
- Previous experience in a call centre, dispatch, or emergency services environment.
- Formal qualifications in communications, public safety, or a related field.
- Knowledge of emergency management principles and incident command systems.
- First Aid and CPR certification.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Competitive salary and superannuation contributions.
- Opportunity to make a significant difference in the community.
- Supportive team environment within a critical public service.
- Access to employee assistance programs and wellness initiatives.
- Generous leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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