About the Company
Rydges Hotels & Resorts is a dynamic and expanding hotel group with a strong presence across Australia, New Zealand, and the UK. Renowned for our vibrant atmosphere, exceptional service, and commitment to guest satisfaction, we pride ourselves on creating memorable experiences for every visitor. Our Townsville property offers modern amenities, a welcoming environment, and a dedicated team focused on upholding the Rydges standard of excellence. Join a company that values its people and offers opportunities for growth and development within the hospitality industry.
Job Description
We are seeking a friendly and organised Front Desk Clerk to join our team in Townsville. This is an excellent opportunity for individuals looking for stable hours in a dynamic environment, with full training provided regardless of prior experience. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable from arrival to departure. If you possess a positive attitude, excellent communication skills, and a desire to deliver outstanding customer service, we encourage you to apply.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and check-out procedures
- Manage reservations, including inputting new bookings, modifying existing ones, and handling cancellations
- Answer incoming calls and respond to guest inquiries efficiently and professionally
- Provide accurate information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly, escalating when necessary
- Process payments, manage cash drawer, and ensure accurate billing
- Maintain a tidy and organised front desk and lobby area
- Collaborate with other departments to ensure seamless guest experience
Required Skills
- Excellent verbal and written communication skills
- Strong interpersonal skills with a friendly and approachable demeanor
- Basic computer proficiency and ability to learn new software quickly
- Ability to work stable hours, including weekends and public holidays as required
- Demonstrated reliability and punctuality
- A genuine passion for providing exceptional customer service
Preferred Qualifications
- Previous experience in a customer service role (any industry)
- Knowledge of local Townsville attractions and amenities
- Experience with hotel management systems (e.g., Opera PMS, Fidelio)
Perks & Benefits
- Comprehensive paid training program
- Stable work hours and supportive team environment
- Opportunities for career advancement within Rydges Hotels & Resorts
- Employee discounts on accommodation and dining across Rydges properties
- Access to a range of employee wellness programs
- Uniform provided
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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