About the Company
TELUS International is a leading global customer experience and digital solutions provider that designs, builds, and delivers next-generation solutions for global and disruptive brands. We offer end-to-end digital IT services, including customer experience, digital transformation, IT lifecycle, advisory services, risk management, and back-office support. We thrive on fostering vibrant online communities and are looking for passionate individuals to help us manage them.
Job Description
Are you new to the professional world and looking for an exciting entry point into digital community management? TELUS International is seeking a motivated and enthusiastic individual to join our team as a Remote Community Manager, specifically focusing on forum moderation. This entry-level position is perfect for someone eager to learn the ropes of online community engagement, content moderation, and digital etiquette, all from the comfort of their home. No prior experience is necessary – we provide comprehensive training to ensure your success. You will be instrumental in fostering a positive and respectful environment across various online forums, ensuring community guidelines are upheld, and contributing to a thriving digital space.
Key Responsibilities
- Actively monitor designated online forums and discussion boards for adherence to community guidelines.
- Review and moderate user-generated content, including posts, comments, and direct messages.
- Identify and address inappropriate content, spam, or disruptive behavior promptly and respectfully.
- Engage with community members in a positive and helpful manner, answering questions and guiding discussions.
- Escalate complex issues or conflicts to senior team members when necessary.
- Contribute to reports on community sentiment and moderation trends.
- Stay informed about current community guidelines and best practices in online moderation.
- Collaborate with team members to foster a welcoming and inclusive online environment.
Required Skills
- Exceptional written communication skills in English.
- Strong interpersonal skills and a patient, empathetic approach.
- Ability to learn quickly and adapt to new tools and guidelines.
- Excellent judgment and decision-making abilities.
- Basic computer literacy and comfort with online platforms.
- A genuine interest in online communities and digital interaction.
- Reliable internet connection and a dedicated home workspace.
- No prior professional experience in community management is required; full training will be provided.
Preferred Qualifications
- Familiarity with various social media platforms or online forums as a user.
- Experience participating in online communities or group discussions.
- Ability to speak French or another language is a plus.
- Basic understanding of online safety and privacy best practices.
Perks & Benefits
- 100% remote work opportunity, offering flexibility and work-life balance.
- Comprehensive paid training program designed for entry-level professionals.
- Competitive hourly wage with opportunities for growth.
- Health and wellness benefits package (details provided upon hire).
- Access to employee assistance programs.
- A supportive and inclusive team environment.
- Opportunity to gain valuable experience in the rapidly growing field of digital community management.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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