About the Company
MAXIMUS is a leading provider of government health and human services programs. For over 40 years, we have partnered with federal, state, and local governments to deliver innovative solutions that improve the lives of millions of citizens. Our work helps individuals and families access essential services, including food assistance, healthcare, and employment support. We are committed to operational excellence, customer service, and making a positive impact in the communities we serve. Join our dedicated team in Lancaster, PA, and contribute to a mission-driven organization.
Job Description
We are seeking a diligent and detail-oriented Government Food Assistance Processor to join our team in Lancaster, PA. This critical office-based role involves processing applications for various government food assistance programs, ensuring accuracy, compliance, and timely delivery of benefits to eligible individuals and families. The successful candidate will manage a caseload, review documentation, enter data into secure systems, and communicate effectively with applicants or their representatives, adhering to all program guidelines and privacy regulations. This is an excellent opportunity for individuals passionate about public service and eager to make a tangible difference in their community through administrative support.
Key Responsibilities
- Process new and renewal applications for government food assistance programs in accordance with established guidelines.
- Review application documents for completeness, accuracy, and eligibility criteria.
- Perform accurate and timely data entry into secure program databases and systems.
- Communicate professionally with applicants or their representatives to clarify information or request additional documentation.
- Maintain strict confidentiality of all client information and sensitive data.
- Identify and resolve discrepancies or issues in application materials.
- Adhere to all federal, state, and local program regulations and MAXIMUS policies.
- Collaborate with team members and supervisors to ensure efficient workflow and meet processing targets.
- Prepare and maintain organized case files and records.
- Participate in ongoing training and professional development to stay informed of program updates.
Required Skills
- Proficiency in data entry and administrative tasks
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Ability to communicate clearly and professionally, both written and verbal
- Competency in using standard office software (e.g., Microsoft Office Suite)
- Ability to work independently and as part of a team
- High level of integrity and ability to handle confidential information
Preferred Qualifications
- Previous experience in a government services, administrative, or clerical role
- Familiarity with government assistance programs or social services
- Experience with case management software or large database systems
- Bilingual proficiency (e.g., Spanish/English) is a plus
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans
- Paid time off (vacation, sick leave, holidays)
- 401(k) retirement plan with company matching
- Life and disability insurance
- Employee assistance program (EAP)
- Career development and training opportunities
- Tuition reimbursement program
- Wellness programs
- Opportunity to make a meaningful impact in your community
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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