About the Company
BAE Systems is a global defence, aerospace and security company employing a skilled workforce of 87,800 people in over 40 countries. Working together, our people make a difference to the security and prosperity of nations and communities all over the world. We offer a diverse and inclusive environment where our employees can develop their careers and contribute to critical projects that make a real impact.
Job Description
Are you a highly motivated individual with a passion for technology and a desire to kickstart your career in IT? BAE Systems is looking for a Junior IT Support Analyst to join our dynamic team in Portsmouth. This is an excellent entry-level opportunity for someone eager to learn and grow within a leading global company. You will be responsible for providing first-line technical support to our employees, resolving a variety of IT issues, and ensuring smooth operation of our systems. Full training and mentorship will be provided, making this an ideal role for candidates with enthusiasm and a foundational understanding of IT concepts, but perhaps limited professional experience.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist with user account management, password resets, and access permissions.
- Document support tickets, resolutions, and common issues in the IT service management system.
- Escalate complex issues to senior IT support or specialized teams when necessary.
- Assist with basic IT equipment setup and deployment.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Participate in ongoing training and development to enhance IT knowledge and skills.
Required Skills
- Basic understanding of Windows operating systems and Microsoft Office applications.
- Familiarity with computer hardware components and basic troubleshooting.
- Strong problem-solving abilities and a logical approach to technical issues.
- Excellent communication and interpersonal skills.
- A strong desire to learn and develop a career in IT support.
- Ability to work effectively both independently and as part of a team.
- Customer-focused mindset with a commitment to service excellence.
Preferred Qualifications
- Relevant IT-related coursework or certifications (e.g., CompTIA A+, ITIL Foundation).
- Experience with IT service desk tools (e.g., ServiceNow, Jira Service Management).
- Familiarity with basic networking concepts (TCP/IP, DNS, VPN).
- Previous experience in a customer service role.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous holiday allowance.
- Employee assistance program.
- Opportunities for professional development and career progression.
- Access to a comprehensive training academy.
- Flexible working options (where applicable).
- Discounted health and wellbeing benefits.
- Cycle to work scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.