About the Company
Suffolk Libraries is an independent and charitable organisation responsible for running Suffolk’s library service. We are committed to providing vibrant, modern, and accessible library services that meet the diverse needs of our communities. Our libraries are more than just places for books; they are community hubs offering learning, entertainment, and connection for everyone. We believe in the power of libraries to transform lives and are looking for dedicated individuals to help us achieve our mission.
Job Description
We are seeking an enthusiastic and community-focused Librarian Assistant to join our team at the Ipswich County Library. In this pivotal role, you will be the welcoming face of the library, assisting patrons with their inquiries, helping them access resources, and ensuring a positive and engaging experience for all visitors. This is an excellent opportunity for someone passionate about fostering literacy and community engagement, offering full training for the right candidate who is eager to learn and grow within a supportive environment.
Key Responsibilities
- Welcome and assist library users with a friendly and helpful demeanor, answering inquiries both in person and over the phone.
- Support patrons in locating books, resources, and information, including using library catalogues and digital platforms.
- Process library materials for circulation, including checking items in and out, shelving, and ensuring accurate record-keeping.
- Assist with the organisation and display of library collections, ensuring a tidy and inviting environment.
- Help patrons with basic technology queries, such as computer access, printing, and Wi-Fi usage.
- Support library programs and events, assisting with setup, registration, and participant engagement.
- Handle cash transactions for fines or purchases, accurately recording all transactions.
- Collaborate with other library staff to maintain a high standard of service and operational efficiency.
- Ensure compliance with library policies and procedures, including maintaining a safe and secure environment for all users.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Basic computer literacy and comfort with digital tools.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- A genuine interest in books, learning, and community engagement.
Preferred Qualifications
- Previous experience in a customer-facing role, ideally within a library, retail, or service environment (volunteer experience is welcome).
- Familiarity with library management systems (training will be provided).
- Knowledge of local community resources and events in Ipswich.
- Ability to communicate in multiple languages is a plus.
Perks & Benefits
- Generous annual leave entitlement.
- Local Government Pension Scheme.
- Comprehensive training and professional development opportunities.
- Employee assistance program.
- A supportive and collaborative work environment.
- Opportunity to make a tangible difference in the local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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