About the Company
Crown Hotels Perth sets the standard for luxury accommodation and world-class entertainment in Western Australia. As part of a globally recognized brand, we pride ourselves on delivering exceptional guest experiences through unparalleled service, exquisite facilities, and a vibrant atmosphere. Join our dedicated team where every interaction is an opportunity to create memorable moments for our guests.
Job Description
Are you passionate about making a fantastic first impression? Crown Hotels Perth is seeking an enthusiastic and welcoming Lobby Greeter to join our esteemed team. This pivotal customer service role is the face of our resort, responsible for creating a warm and inviting atmosphere for all guests entering and exiting our premises. If you are a naturally friendly individual with a passion for people and service, we encourage you to apply. Full training will be provided, making this an ideal entry-level opportunity to start your career in luxury hospitality.
Key Responsibilities
- Warmly and professionally greet all guests, visitors, and residents upon their arrival and departure.
- Act as a primary point of contact for guest inquiries, providing directions and information about hotel facilities, services, and local attractions.
- Anticipate guest needs and offer proactive assistance, such as opening doors or assisting with luggage queries.
- Maintain a pristine and inviting lobby environment, ensuring cleanliness and orderliness.
- Manage guest flow and queue management in the lobby area, directing guests to the appropriate service points.
- Collaborate effectively with the front desk, concierge, bell desk, and other hotel departments to ensure seamless guest experiences.
- Handle guest complaints or concerns with empathy and efficiency, escalating to management when necessary.
- Adhere to all hotel policies, safety procedures, and service standards.
Required Skills
- Exceptional verbal communication and active listening skills.
- A genuine passion for customer service and interacting with people.
- Friendly, approachable, and professional demeanor at all times.
- Ability to remain calm and composed in a fast-paced environment.
- Strong interpersonal skills with a team-oriented mindset.
- Ability to stand for extended periods during shifts.
- Impeccable personal presentation standards.
- Fluency in English.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, tourism) is a plus, but not required.
- Familiarity with Perth's local attractions, dining, and entertainment options.
- Ability to speak additional languages is highly regarded.
Perks & Benefits
- Competitive annual salary.
- Comprehensive induction and ongoing training program.
- Opportunities for career growth and advancement within Crown Hotels.
- Access to exclusive employee discounts on hotel stays, dining, and resort amenities.
- Provided professional uniform.
- Supportive and dynamic team environment.
- Employee recognition programs.
- Health and wellness initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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