About the Company
The City of Victoria is dedicated to fostering a vibrant, sustainable, and inclusive community for all its residents. We are committed to delivering high-quality public services, promoting civic engagement, and ensuring the continued prosperity of our beautiful city. Join our team and contribute directly to the well-being and growth of Victoria.
Job Description
Are you passionate about helping people and looking for a rewarding role where your weekdays make a real difference? The City of Victoria is seeking a dedicated and enthusiastic Local Council Customer Service Advisor to join our team. In this pivotal role, you will be the first point of contact for our residents, providing essential information, support, and guidance on a wide range of municipal services. This is a full-time position offering the fantastic benefit of no weekend work, ensuring a great work-life balance. Full training will be provided to equip you with all the knowledge and skills needed to excel in this role, making it an excellent opportunity for individuals eager to start a career in public service.
Key Responsibilities
- Serve as the primary point of contact for resident inquiries via phone, email, and in-person.
- Provide accurate and up-to-date information on city services, bylaws, and community programs.
- Assist residents with various requests, including permit applications, service issues, and general feedback.
- Direct complex inquiries to appropriate departments for resolution and follow up as needed.
- Maintain detailed records of interactions and service requests in our CRM system.
- Process payments and manage appointments for various city services.
- Collaborate with internal departments to ensure seamless service delivery.
- Contribute to a positive and efficient customer service environment.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Ability to actively listen, understand needs, and provide clear solutions.
- Proficiency in basic computer applications and data entry.
- A positive attitude and a genuine desire to assist the public.
- Ability to work effectively in a team-oriented environment.
- Strong problem-solving abilities and attention to detail.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with local government operations or community services.
- Knowledge of the City of Victoria's geography and key services.
- Ability to communicate in multiple languages (e.g., French, Mandarin).
Perks & Benefits
- Consistent weekday schedule with no weekend shifts.
- Comprehensive health and dental benefits package.
- Enrollment in a public service pension plan.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Meaningful work contributing directly to your community.
- Paid vacation and sick leave.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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