Medical Records Assistant – Clinical Environment, Training Given

About the Company

St John of God Fremantle Hospital is a leading private hospital dedicated to providing exceptional healthcare services to the Fremantle community and beyond. With a rich history of compassionate care, we pride ourselves on our commitment to patient well-being, clinical excellence, and fostering a supportive work environment for our caregivers. As part of St John of God Health Care, one of Australia’s largest Catholic providers of health care services, we offer a values-driven culture and opportunities for growth.

Job Description

We are seeking a diligent and organised individual to join our Medical Records team as a Medical Records Assistant. This is an exciting opportunity for someone looking to start their career in a clinical environment, as full training will be provided to ensure your success. You will play a crucial role in maintaining accurate and accessible patient records, contributing directly to the quality of care our patients receive. If you are detail-oriented, have a strong work ethic, and are eager to learn, we encourage you to apply. No prior experience in medical records is necessary – we will teach you everything you need to know.

Key Responsibilities

• Accurately file and retrieve patient medical records in both physical and digital formats.
• Process requests for patient information in accordance with privacy regulations and hospital policies.
• Scan and index documents efficiently into the electronic medical record (EMR) system.
• Assist with the management and maintenance of comprehensive physical and digital medical records.
• Ensure the integrity, confidentiality, and security of all patient health information at all times.
• Support clinical and administrative staff with timely access to required patient records.
• Participate actively in departmental quality improvement initiatives and team meetings.
• Handle incoming and outgoing mail and correspondence related to medical records.
• Perform general administrative duties and support tasks as required by the department.

Required Skills

• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills to handle multiple tasks.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to work effectively both independently and collaboratively as part of a team.
• Demonstrated commitment to maintaining strict patient confidentiality.
• Eagerness to learn new systems and processes, and adapt quickly to change.
• Good communication and interpersonal skills for effective interaction.

Preferred Qualifications

• Previous experience in an administrative or office support role (non-medical specific).
• Familiarity with basic medical terminology (beneficial but not essential).
• A completed relevant certificate or diploma (e.g., Certificate III in Business Administration).

Perks & Benefits

• Comprehensive on-the-job training and ongoing professional development.
• A supportive and collaborative team environment within a values-driven organisation.
• Opportunities for career advancement within a leading healthcare provider.
• Access to a range of employee wellness programs and initiatives.
• Competitive salary packaging options and superannuation contributions.
• Employee assistance program for personal and professional support.
• Convenient Fremantle location with excellent public transport access.

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