About the Company
Tesco PLC is a leading multinational retailer operating supermarkets and convenience stores across the United Kingdom and Europe. Committed to providing exceptional customer service and high-quality products, Tesco continuously strives to improve the shopping experience for millions of customers daily. We believe in putting our customers first and value feedback to help us maintain our high standards.
Job Description
Are you observant, detail-oriented, and looking for a flexible way to earn money while making a real impact? Tesco PLC is seeking enthusiastic Mystery Shoppers to join our team in Exeter. In this crucial role, you will help us evaluate the customer experience in our stores, providing invaluable feedback on service quality, store cleanliness, product availability, and overall atmosphere. No prior experience is required, as full training and clear guidelines will be provided. This is an excellent opportunity for individuals who enjoy visiting different retail environments and contributing to improved customer satisfaction.
Key Responsibilities
- Visit designated Tesco stores in and around Exeter as a regular customer.
- Objectively assess and document specific aspects of the store visit, including customer service interactions, store layout, cleanliness, and product display.
- Follow detailed scenarios and instructions for each assignment.
- Complete and submit comprehensive feedback reports online within specified deadlines.
- Maintain anonymity and professionalism throughout the shopping experience.
- Provide constructive and unbiased feedback to help improve store operations.
Required Skills
- Strong observational skills and attention to detail.
- Excellent written communication skills for clear report generation.
- Ability to follow instructions accurately and consistently.
- Reliable and punctual.
- Basic computer literacy and comfort with online forms.
- Honest and objective approach to feedback.
Preferred Qualifications
- Previous experience in a customer-facing role (not essential).
- Familiarity with various retail environments.
- Access to a smartphone for photo documentation (where required).
- Comfortable working independently and managing own schedule.
Perks & Benefits
- Flexible working hours, perfect for fitting around other commitments.
- Opportunity to positively influence customer service and retail standards.
- Gain insight into retail operations.
- Mileage/travel expenses covered for assignments (where applicable).
- Access to exclusive insights and training materials.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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