About the Company
Stagecoach East Scotland is a leading public transport operator connecting communities across Aberdeen, Fife, and Perthshire. We are committed to providing safe, reliable, and accessible bus services, employing dedicated professionals who share our passion for customer service and community engagement. Join our team and help us make a positive impact every day.
Job Description
We are seeking compassionate and reliable Passenger Assistants to join our team in Aberdeen. In this vital role, you will be responsible for providing support and assistance to passengers, ensuring their safety, comfort, and positive experience while using our services. This includes helping individuals with mobility challenges, young children, and other passengers who may require extra support during their journey. You will be a friendly face, ready to offer help and guidance, making public transport accessible for everyone.
Key Responsibilities
- Assist passengers with boarding and alighting the vehicle, including those using wheelchairs or requiring physical support.
- Ensure passengers are safely and comfortably seated, securing wheelchairs and other mobility aids as required.
- Provide clear and friendly communication, answering questions and offering guidance on routes, schedules, and safety procedures.
- Monitor passenger well-being during journeys, responding to any concerns or emergencies calmly and effectively.
- Maintain a clean and tidy environment within the passenger area.
- Report any incidents, accidents, or concerns to the appropriate management.
- Adhere to all company safety policies and procedures.
Required Skills
- Excellent communication and interpersonal skills.
- A compassionate and patient demeanor.
- Ability to work effectively in a team.
- Reliability and punctuality.
- Physical ability to assist passengers with mobility aids and lift items when necessary.
- Willingness to undertake necessary training, including first aid and disability awareness.
Preferred Qualifications
- Previous experience in a customer service or care-giving role.
- Knowledge of local routes and public transport services in Aberdeen.
- Basic First Aid certification.
Perks & Benefits
- Competitive hourly wage.
- Paid holiday entitlement.
- Company pension scheme.
- Free bus travel for you and your family.
- Full training and development opportunities.
- Uniform provided.
- Employee discount schemes.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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